Return & Refund Policy
You can return eligible unused items within 7 days of delivery. Damaged or defective products are replaced.
7-day returns
If you change your mind, you can request a return within 7 days of delivery, as long as the item is:
- Unused, with no signs of wear on the padding
- In its original box, with the cable, pouch and guide
- Accompanied by the invoice or order details
Because the eye massager is worn on the face, we cannot accept change-of-mind returns on used units, for hygiene reasons.
Damaged, defective or wrong item
If your massager arrives damaged, doesn't work, or isn't what you ordered, message us within 7 days of delivery with photos or a short video. We'll arrange a free pickup and send a replacement. If a replacement isn't available, we'll give you a full refund.
How to request a return
- Message us on WhatsApp or email [EMAIL] with your order details and reason.
- We confirm eligibility within 24–48 hours and schedule a pickup.
- Pack the item in its original box and hand it to the courier.
- We inspect it within 2 business days of receiving it.
Refunds
- Prepaid orders: refunded to the original payment method within 5–7 business days after inspection.
- COD orders: refunded by UPI or bank transfer to details you share with us, within 5–7 business days after inspection.
Your bank may take a few extra days to show the credit.
Warranty
The Enmode Smart Eye Massager has a 1-year warranty against manufacturing defects from the date of delivery. It doesn't cover damage from drops, water, misuse, or using a non-standard charger. For warranty claims, contact us with your order details and a short video of the issue. See our terms for details.
Contact
- WhatsApp: +91 79772 06092
- Email: [EMAIL]
- Address: [BUSINESS ADDRESS]